Acceptable Use Policy

You must have a lawful basis to contact your customers and must honour opt-outs. Automated SMS must respect STOP/HELP keywords (PECR). Don't use TradeFlow to send spam, scams, or unsolicited marketing to people who haven't agreed to hear from you.

• No unlawful, fraudulent, harassing, hateful, or deceptive content.

• No impersonation of another business or person.

• No content that infringes others' intellectual property or privacy.

• No using the AI flow builder to generate prohibited or misleading content.

Don't attempt to break, probe, or overload the service; don't bypass authentication, access other tenants' data, scrape at scale, or interfere with telephony, billing, or rate-limiting. Report vulnerabilities responsibly to us rather than exploiting them.

Telephony and AI features are metered to keep the platform reliable for everyone. Automated abuse, artificial traffic, or attempts to evade usage limits aren't allowed.

We may remove content, throttle, suspend, or terminate accounts that breach this policy or put the platform or its users at risk. Where appropriate we'll give notice, but serious or urgent breaches may be actioned immediately.