Complaints procedure

Email hello@tradeflow.app or use the form below. Please include your account email and a clear description of the issue, including dates and any relevant booking or message references.

• We acknowledge your complaint within 2 working days.

• We investigate and aim to give a full response within 10 working days. If we need longer, we'll tell you why and when to expect a reply.

• If you're not satisfied with our response, you can ask us to escalate it for a final review.

Customer deposits settle into the tradesperson's own Stripe account, so refunds for a specific job are issued by that business. Card disputes are handled through Stripe. For complaints about TradeFlow's own fees or service, use the process above.

If your complaint is about how we handle personal data and you're not satisfied with our response, you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint. See our Privacy Policy for your data rights.